Certification is the highest rank. Several years as an accredited is required and have taken the AVINA classes for certification. Certified affiliates become the direct point of contact for our airline and airport for services within their speciality, city and country. All Passengers will be only using those agents listed.

The agents with this icon are Affiliates connected to the network for their professional pet services. Affiliates are verified, and participate in the network program of passenger care. Passengers may fully rely on their service.

The selected icon is for agents whose business card details, secure website and immediate response to client queries have been verified. Passengers may select these services with the assurance that the services have been vetted, and are to optimum standards of safe pet travel.

This icon is for restaurants, coffee shops, hotels etc. who are Pet Friendly. Passengers may select these services knowing the company they have chosen takes extra steps to ensure that you and your pet feel welcome.

Registration for our Honeycomb GDS3 contract is free. Relocation companies, freight agents and veterinarians earn 3% for referring their clients to the Pet Alliance Network.

This icon is for agents who have been recommended by our passengers, and Pet Desk Agents. This recommendation is listed for free, however, they are not guaranteed by PAN as they have not yet been verified by the PAN Inspection team. Although recommended by fellow travellers, this listing may be deleted at any time; passengers select these services at their own risk.

This icon represents agents who have been reviewed and listed for free but these are not yet members of the Pet Alliance Network. We have classifed these by their category and services on offer. These may be deleted at anytime. Passengers choose these services at their own risk.

The icon for these listed agents come highly recommended by passengers and Pet Desk Agents but are also not yet affiliated with PAN. They do provide an excellent service but may be deleted at anytime. Passengers select these companies at their own risk.

All Affiliates, and recommended may receive a spark. A service does not have to be a PAN Affiliate to be recognized for its professionalism and accountability. Sparks are reviewed every year by the PAN team, incognito, in order to those agents to keep their spark valid.

All Affiliates, and recommended may receive two sparks. This ranking is awarded for professional services that meet the passengers expectations. Sparks are reviewed annually by the PAN Inspectors, incognito, in order for those agents to keep their sparks valid.

Three sparks are the highest level that can be awarded to a company for their professional services that consistently go beyond the expectations of passengers. Sparks are reviewed every year by the PAN team, incognito, in order for these exceptionional agents to keep their spark valid.

A company with this icon, has shown they make great efforts in reducing their carbon footprint. This Wapple ranking is awarded for their services to the planet. Wapples are also reviewed every year by the PAN team, incognito.